The main goals of the NSW public health system are to help people stay healthy and provide timely, quality access to patient-centred care. The framework includes the expected performance of the organizations involved to achieve the required level of health improvement, service delivery and financial delivery. The framework and associated performance indicators, listed in the service agreements, apply both to the entire health service, facilities or services, and promote and support a high-performance culture. If you require copies of previous revisions to the 2016/17 – 2018/19 service contracts or related acts of amendment, please contact SAM@health.qld.gov.au. Service agreements are a central element of the performance framework. By setting expectations and funding for services and services, they support the transfer of decision-making, responsibility and accountability for the safety and quality of patient-centred care to local health zones, other health services and support agencies. The services and services expected for funding and supporting districts, other health services and support agencies are clearly understood. There is a service agreement between the Ministry of Health and each hospital and health service (HHS) for the provision of public health services. The current service contract covers the period from 1 July 2019 to 30 June 2022.
All changes made to the service contract during this period are recorded in an act of amendment. The Service Agreement defines the health services, teaching, research and other services to be provided by HHS, as well as the funding to be provided to HHS for the provision of those services. It also defines the results that should be achieved by HHS and how their performance is measured. For affiliated health organizations, the framework`s role is to provide context for service agreements between local health districts and DSAs, while respecting the different legal status and governance of AOAs. For supporting organizations, the principles and processes of the framework apply to the extent appropriate to the roles and functions of each organization. The acts of amendment shall be published within 14 days of signature by the Director-General of the Ministry of Health and the Chairman of the Hospital and Health Committee. The 2016/17 – 2018/19 Hospital and Health Services, Service Agreements (revised April 2019), as agreed by 2018/19 modification window three and a final list of the funding and activity acquired at the end of the term of the service contract, is available here. Achieving these objectives requires clear priorities, support frameworks and staff cooperation, underpinned by key values: the framework defines approaches to performance improvement, responses to performance issues and management processes that support the achievement of these results in accordance with government policy. Service contracts are managed in accordance with these supporting documents. If you have any questions, please contact Contracting and Performance Management Branch:.
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