What Is The Key Point Of A Service Level Agreement (Sla)

What is usually an SLA document? Aspects of the Service, including responsibilities, quality and availability, shall be agreed between the Service Provider and the Service User. Therefore, you need to make sure that you can deliver the promised product at the promised time. The most common reason for project failure is that expectations and best practices have not been set correctly. When this happens, costs rise, services are delayed or unpredictable, and quality suffers…

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